Dealing With Difficult People Series

We all encounter difficult people at some point in our personal or professional lives. Dealing with them effectively means learning to manage ourselves, our communication and our understanding of what's really going on with that difficult person.

  • Part 1: Understanding The Difficult Person
  • Part 2: Managing The Difficult Person
  • Part 3: Managing Your Emotions
  • Part 4: Dealing With Coworkers With Bad Attitudes

Presenter: Dr. Stephanie Bot, C. Psych.

Depression: Hello Darkness, My Old Friend

Feeling "blue” or sad is a normal response to life's challenges and disappointments. Depression is not the same as normal sadness because it overwhelms a person's ability to function in everyday life. Unrelenting feelings of hopelessness and helplessness make even the simplest things, like getting up in the morning, difficult. This in depth seminar series provides you with a foundational understanding of the many facets of depression to better manage it in yourself or to support others.

  • Part 1: Understanding Depression
  • Part 2: Managing Depression
  • Part 3: Tips And Strategies For Managing The Blues
  • Part 4: How To Support Someone Suffering From Depression
  • Bonus: Food And Mood

Leading With Respect Program

This intensive program is for leaders who demonstrate aggressive or
bullying patterns and behaviours that negatively impact those around
them and create a toxic work environment. Transform negative leadership
into respectful leadership through self-awareness, skill development,
feedback and self management techniques.

  • Leading With Respect 1: Self Awareness
  • Leading With Respect 2: Self Understanding
  • Leading With Respect 3: Communicating With Respect
  • Leading With Respect 4: Assertive Body Language
  • Leading With Respect 5: Three Powerful Skills
  • Leading With Respect 6: Giving and Receiving Feedback
  • Leading With Respect 7: Principles of Effective Conflict Resolution
  • Leading With Respect 8: Managing Stress And Emotions

Managing Addiction Series

In this three-part series you will learn about the various types of addictions; the different reasons people become dependent on substances; how to deal with addictions and how those in a relationship with someone struggling with addictions can communicate, cope and relate to that individual in a more supportive way.

  • Part 1: Understanding Addictions 
  • Part 2: Dealing with Addictions 
  • Part 3: Responding to a Coworker Drinking at Work
Presenter: Sandra Lax, RSW, MSW, Tyler Davis, BA

Managing Anxiety Series

Anxiety is a normal human emotion. Everyone experiences anxiety when faced with experiences that overwhelm them. Anxiety becomes a problem when it interferes with our ability to function in our daily lives. In this three part series by Dr. Stephanie Bot you will:

  • Part 1: Understand Anxiety
  • Part 2: Manage My Anxiety
  • Part 3: Help Others Who Have Anxiety

Secrets to Mediating and Managing Employee Conflicts

As an HR professional you are looked to as a model and mentor on how to manage conflict. In this 3 part series, Relational Psychologist Dr. Stephanie Bot shares the secrets she teaches her private clients on how to best handle the complexities of workplace conflict. When reframed, conflict can be seen as precipitating progress. Entering into conflict with good strategies and a willingness to collaborate can lead to creative solutions for all parties. 
  • Part 1: Foundations For Successful Conflict Resolution 
  • Part 2: Skills For Achieving Successful Conflict Resolution 
  • Part 3: What To Say And How To Say It 
Total Time: 65 Minutes
Total HRPA CPD Credits: 1

Taming Tough Conversations

As an HR professional you are bound to encounter some difficult conversations.  In this 3-part seminar you'll learn how to give difficult feedback, get the skills to help others receive feedback, and turn challenging conversations into successful ones.
  • Session 1: Giving Feedback With Confidence 
  • Session 2: Receiving Feedback With Confidence 
  • Session 3: Turning Challenging Conversations into Successful Collaborations 
Total Time: 48 Minutes
Total HRPA CPD Credits: 1

Turning Challenging Conversations into Successful Collaborations

Conversations become difficult when the person receiving the message responds negatively or when we experience anxiety about delivering the message and don't know what to say or how to say it. This course is unique in that it guides you through self-awareness information and exercises to first deal with your own internal barriers and then provides you with the scripts and skills you need to deliver your difficult conversation in a positive manner. In this course you will: 
  • Understand the internal and external challenges inherent in challenging conversations 
  • Learn scripts for difficult conversations 
  • Identify strategies to handle resistance, anger and manipulation 
Presenter: Donna Marshall, M.A.